Terms of Service

SupportGeek is a trade name of WAY Solutions FZE LLC, registered at Bay Square, Business Bay, Dubai, United Arab Emirates. In these Terms, “the site” means this website and its content.

You may use the site for lawful purposes and to learn about our services. You agree not to misuse it — for example by attempting to disrupt it, gain unauthorised access, or use it to break the law.

The content on this site (text, graphics, logos, and design) belongs to WAY Solutions FZE LLC or its licensors and is protected by intellectual-property laws. You may view and print pages for your own reference, but you may not republish, sell, or redistribute our content without our written permission.

The site describes our services and lets you request information or a quote. The information here is for general guidance and does not by itself create a contract. Any service we provide is governed by a separate agreement between you and us, which sets out scope, price, and terms. A quote is an estimate, not a binding offer, until confirmed in that agreement.

Where we publish response-time targets (for example a one-hour response to a site-down or security incident for existing clients, a four-hour response to a general support ticket) and an uptime guarantee (99.99%), these are real commitments that apply to clients under an active service agreement, on the terms set out in that agreement. They are not promises to visitors of this website who are not clients.

The site and its content are provided “as is”. While we work to keep the information accurate and up to date, we don’t warrant that it is complete, current, or error-free, and we don’t warrant that the site will always be available or free of faults. Nothing on the site is professional, legal, or financial advice.

To the fullest extent permitted by law, WAY Solutions FZE LLC is not liable for any indirect or consequential loss, or for loss of profit, data, or business, arising from your use of — or inability to use — this website. Nothing in these Terms limits any liability that cannot lawfully be limited. Liability arising from services we provide is governed by the separate service agreement for those services.

The site may link to third-party websites for convenience. We don’t control those sites and aren’t responsible for their content or practices. A link is not an endorsement.

We may update these Terms from time to time. Changes take effect when we post them, and we’ll update the “last updated” date at the top of this page. Continuing to use the site means you accept the updated Terms.

These Terms are governed by the laws of the United Arab Emirates, as applied in the Emirate of Dubai, and any dispute relating to them or to this website is subject to the jurisdiction of the competent courts of Dubai.

Questions about these Terms? Email hello@supportgeek.com or write to WAY Solutions FZE LLC, Bay Square, Business Bay, Dubai, United Arab Emirates.