Privacy Policy

SupportGeek is a trade name of WAY Solutions FZE LLC, registered at Bay Square, Business Bay, Dubai, United Arab Emirates. We are the party responsible for the personal data described in this policy. You can reach us at hello@supportgeek.com.

We collect only the information you choose to give us, plus basic technical logs:

• Contact form: your name, email address, and the message you send.
• Migration-quote form: your name, email address, current host, platform, approximate site size, and any notes you add.
• Direct correspondence: anything you send us by email or share while we discuss or deliver a service.
• Technical logs: standard server logs (such as IP address, browser type, and pages requested) that any web server records for security and reliability.

We do not ask for sensitive personal data through this website, and we ask that you don’t send it to us unprompted.

We use the information above to:

• reply to your enquiry and prepare quotes;
• provide, maintain, and support the services you ask us for;
• operate, secure, and improve this website;
• keep records and meet our legal and accounting obligations.

We do not sell your personal data, and we do not use it for third-party advertising.

This website uses only strictly necessary cookies required for it to work and stay secure. We do not currently use analytics, advertising, or third-party tracking cookies. If that changes, we will update this policy and, where required, ask for your consent first. See our Cookie Policy for details.

We share personal data only with service providers who help us run our business — for example hosting and infrastructure providers and email-delivery services — and only so they can perform those functions on our instructions. We may also disclose information where we are legally required to do so.

We keep enquiry and quote details only for as long as needed to deal with your request and for a reasonable period afterwards. Where you become a client, we keep records for the life of the engagement and for as long as the law requires us to afterwards, then delete or anonymise them.

You can ask us to give you a copy of the personal data we hold about you, correct it if it’s wrong, or delete it where we no longer need it. To make a request, email us at hello@supportgeek.com. We’ll respond within a reasonable time.

We are based in the United Arab Emirates, and your information is processed here and by the service providers described above. By using this website or contacting us, you understand that your information may be processed outside your own country.

We may update this policy from time to time. When we do, we’ll change the “last updated” date at the top of this page.

Questions about this policy or your data? Email hello@supportgeek.com or write to WAY Solutions FZE LLC, Bay Square, Business Bay, Dubai, United Arab Emirates.